Forbes contributors publish independent expert analyses and insights. Sonia Thompson has been covering inclusive marketing since 2018. Zumba has more than 15 million customers in 180 countries around ...

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

Becoming a customer-centric organization is more crucial than ever. The importance of putting customers at the heart of business strategies cannot be overstated. Organizations that succeed in this ...

Snowflake (NYSE:SNOW) shares surged 12% during early post-market trading Wednesday after the Bozeman-based data cloud company reported its second quarter fiscal 2026 financial results. Its second ...