Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

Firstsource Solutions, a global provider of business process management services with over half the firm's revenues derived from U.S. clients, today announced that it has signed a three-year agreement ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

SAN FRANCISCO, Jan. 12, 2026 (GLOBE NEWSWIRE) -- Ellipsis Health today announced it has launched Sage on Salesforce AppExchange, the leading enterprise marketplace for partner apps and experts. This ...

Nearly one-fifth of large organizations are still determining their approach to social media, and only about a third say they are proactive in their social customer care. Those are some of the ...

"Customer" — one word that conveys the most important part of any business. Everything in the business world revolves around customers. We care about the number of customers, their loyalty to a brand ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

In a recent survey of customer service among a field of industries, financial services distinguished itself by making customers consistently angrier than any other industry. The Customer Care Alliance ...