Unified engagement platforms are reshaping how distributed teams serve customers, and 8x8 is betting its latest expansion will capture that momentum. 8x8, Inc. announced on March 12 the global general ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers ...

Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...

Forbes contributors publish independent expert analyses and insights. I teach growth leaders how to grow revenues, profits and firm value. It is common knowledge that delivering superior digital ...

Zoomtopia, the annual Zoom customer and partner conference, was held October 9-10 in San Jose, CA. An audience of approximately 300 joined the live keynotes in the San Jose McEnery Conference Center ...

ASHBURN, Va., Feb. 11, 2026 /CNW/ - DXC Technology (NYSE: DXC), a leading enterprise technology and innovation partner, today announced the opening of its new Customer Experience Center (CEC) in ...

MELVILLE, N.Y., Feb. 13, 2025 /PRNewswire/ -- Leviton, a leading manufacturer of electrical, lighting, data networks and energy management solutions that light, power and connect everyday spaces, ...