HMRC's ability to improve its customer service experience is directly linked to its ability to shift away from a multi-billion pound outsourcing contract. That presents problems. The UK tax office has ...

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Add Yahoo as a preferred source to see more of our stories on Google. Sir Jim Harra has spent 41 years at HMRC and been its chief executive since October 2019 The chief executive of HM Revenue & ...

A report has called for bold action to improve HMRC's customer services HMRC has denied running a "deliberately poor" phone service in an attempt to push taxpayers to seek help online instead. Nearly ...

HM Revenue and Customs (HMRC) has been accused by a public spending watchdog of degrading its own services “as a matter of policy” and damaging public confidence in the tax system. Concerns about a ...

Add Yahoo as a preferred source to see more of our stories on Google. A young man is feeling depressed and thinking about the bad news he is reading online through his smartphone HM Revenue and ...

HMRC is reportedly set to recruit 5,000 more tax inspectors to chase £6.5 billion in unpaid or late tax from small businesses and 'normal income earners'. The clampdown was revealed in the HMRC ...