A method of routing a call from a customer to a customer service representative at a call center, the method performed by an augmented intelligence system, the method comprising: receiving an incoming ...

Dial peer 100 is used as a secondary dial peer because it is configured with a lower priority preference (preference 2) than dial peer 200 (preference 1). Dial peer 100 is using a translation profile ...

We noted in our blog a week ago that over the next decade, the PSTN (public switched telephone network) as we know it will go away– replaced by a public VoIP infrastructure. While the economic and ...