It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they ...

Everyone with a smart meter will be eligible for £40 payments under a new rule now in place from energy regulator Ofgem.

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Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new ...

Incorrect payments and smart meter problems are the most common bugbears among energy customers in our survey.

Millions of customers may be able to get compensation if their smart meter is faulty or installation is delayed in the future after Ofgem proposed new rules for energy suppliers. Some households have ...

Energy watchdog Ofgem has confirmed a rule change that will start within days. It announced on Friday that customers experiencing delays or botched smart meter installations could be entitled to £40 ...

More than 70 per cent of households across the UK currently have a smart meter or advanced meter ...

Read on to find out what the new rules will mean for you THOUSANDS of households with broken smart meters will receive automatic compensation in days. New rules from the energy regulator Ofgem will ...

Rural households in Yorkshire, including Skipton and Ripon, face smart meter signal issues, missing out on cheaper energy tariffs for ...