AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

AI chatbots are one of the hottest topics among CX leaders. Many believe that these generative AI tools will accelerate customer issue resolution, improve quality of care, help mitigate the growing ...

As a global service provider, we have been investing in AI to streamline our service environment and provide 24/7 customer service. We are continuously integrating AI-driven tools to elevate ...

Sure, there's ChatGPT and Claude, but most companies with online customer service now use AI chatbots, too. Here's what you need to know. Barbara is a tech writer specializing in AI and emerging ...

The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who ...

Chandra Steele has been writing about tech for the entirety of her journalism career. She loves making tough topics easy to understand. Before joining Android Police, Chandra was senior features ...