CX firm Genesys is moving beyond LLMs to Large Action Models (LAMs), enabling virtual agents to complete multi-step tasks across systems instead of just answering queries. With Gartner projecting 40% ...

The European Union is mulling a new strategy in its diplomatic efforts on climate change after a bruising U.N. summit last year where it struggled to rally support for faster, more ambitious action to ...

When is the Diablo 4 Season 12 release date? New seasons in D4 add everything from new questlines to items, gameplay mechanics, and activities. Whether you're a fresh-faced player taking their first ...

Taiwan parliament to tackle defence spending review after Lunar New Year holiday Taiwan's parliament will prioritise the review of a $40 billion special defence budget when it resumes work after the ...

Here's a look at the most recent Patch Tuesday release from Microsoft as well as a collection of recent updates so you can track what's changed. Long before Taco Tuesday became part of the pop-culture ...

When is The Witcher Remake release date? Very little information has been revealed about the upcoming Witcher remake since it was announced back in October 2022. However, some of you may want to know ...

Altcoin Watch Ether holds $2K, but will $242M in spot ETH ETF outflows renew downside pressure? Ether holds $2,000, but may remain under pressure as traders watch corporate earnings, US government ...

Feb. 13The latest poll from AP-NORC found Trump has a 36% approval rating and 62% disapproval rating, compared to a 40%-59% split in the groups’ January poll (the ...

As a 41-year-old civil rights leader weighing a 1984 White House run, Jesse Jackson mixes prophetic zeal, sharp criticism and political ambition in this 1983 AP profile. Missouri lawmakers are drawing ...

Democrats on Capitol Hill welcomed witnesses of the Jan. 6 attack to testify at a public hearing Tuesday and held a vigil honoring the victims. Meanwhile, the White House posted a new website about ...

In most organizations, underwhelming results from AI, analytics, and CRM platforms stem from a mismatch between new ways of working and old organizational designs. Explore HBR HBR Store About HBR ...

New data provided to WW by Home Forward shows it took the agency an average of 185 days to fill a vacant unit in one of its buildings in 2025. That means the housing authority is often sitting on an ...