SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...

The Boston Division of the FBI is warning consumers of a recent rise in sophisticated tech support scams that have drained victims’ bank accounts. The Bureau says people can avoid this scam if they ...

Call for Help: The Best PC, Phone, and Tablet Brands for Tech Support Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration ...

When it comes to consumer scams, rip-off ploys have their seasons – and both the Federal Trade Commission (FTC) and the Identity Theft Resource Center (ITRC) say that the U.S. could be entering a high ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Cutting corners: Amazon and Microsoft have collaborated with India's Central Bureau of Investigation (CBI) to bust fake tech support centers that affected over 2,000 of their customers, mainly in the ...

Not every Windows tech support scam starts in India, not every scammer speaks in heavily-accented English, a security company said today. In a new trend, scams have gone home-grown, said Malwarebytes ...

For the first time since Vocal Laboratories — better known as Vocalabs — introduced SectorPulse, its customer service monitoring study, in 2003, the research firm has applied a new methodology. In ...

Inforonics – As companies grow, dealing with that growth can be quite an ordeal to manage. An increasing volume of orders can be a strain on staff. For technology companies, this problem is twofold: ...